Manage Your Account

Take the wheel.

Manage all your Ally vehicle accounts online. You can make payments, view your FICO® Score, track your title, and more. 

You're in the driver's seat with Ally.

Take advantage of these online features to manage your vehicle accounts.

Automatic payments can come in clutch.

Never worry about missing a payment when Auto Pay is on. Recurring payments help you stay on track.

Pay by text.

Send payments and stay up-to-date on their status, all through text, no log-in required. 160 characters were never so powerful.

FICO® is closer than it may appear.

View your FICO® Score whenever you log in, with no impact to your credit.

Track your title.

Monitor the status of your title or lien release for vehicles you’ve paid off. Plus get emailed updates about when you’ll receive it. No sleuthing required.

And everything else.

Manage vehicle preferences, customize alerts, receive documents and statements, review payment history, and more online.

Ways to pay

Make one-time payments or use Auto Pay to set up recurring payments, all with no additional payment fees. Be sure to have your bank account number and routing number on hand when making a payment.

Pay from the Ally app or website.

Make one-time payments or use Auto Pay to set up recurring payments, all with no additional payment fees. Be sure to have your bank account number and routing number on hand when making a payment.

Pay by text.

Get a text reminder seven days before your monthly payment is due and reply “PAY” to send your payment. Go to Alerts to add your mobile number and set up text reminders.

Pay using your bank's bill pay feature.

Set up a bill payment through your bank using your vehicle account number and payment amount. Your bank might require additional information, including the payment address.

Mail a payment to:

Payment Processing Center P.O. Box 71119 Charlotte, NC 28272-1119

Be sure to include your billing statement coupon with your check, if it’s available, and write the account number of each vehicle you’re paying for on your check.

Pay through ACI Payments, Inc.

Call 1-888-631-8930 to use the ACI Pay feature. You’ll need to have your vehicle account number, your bank account number or card number, and your ZIP code on hand. Keep in mind, ACI Payments Inc. is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.

Pay online with a debit card.

Make a one-time, online debit card payment through CheckFreePay . You'll need to have your vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind, CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.

MoneyGram

You can visit a MoneyGram location near you  to make a one-time payment. Keep in mind, MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount.

Western Union® Quick Collect®

You can visit a Western Union Quick Collect® location  near you to make a one-time payment. Keep in mind, Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount.

Contact Moneygram or Western Union to learn more about available payment options and current fees.

See what's new. Download the Ally Auto app.

Easily manage your account with on-the-go access to our enhanced features.

Make one-time or set up recurring payments with Auto Pay

Securely view payment information, statements, and transactions

Track your progress towards paying off your vehicle

Protect your vehicle

Ally Premier Protection can cover what your manufacturer’s warranty won’t. Four coverage options let you keep your vehicle protected, grille to spoiler. Plus, we carry plans for vehicle maintenance, GAP coverage, and leasing protection.

FAQs

We have answers.

If you already have an Ally account but you don't see your vehicle on your Snapshot you'll need to add your vehicle to your account.

To do this, log in  and select Add a Vehicle from the Account menu.

We'll ask you for some basic information when you enroll, including your Social Security number/Tax ID and your VIN/account number.

You can also enroll via the Ally app. Download for iPhone and Android .

Select your vehicle from your Snapshot and select Make a Payment from your vehicle details. Enter your payment amount, follow the instructions and submit your payment. 

You can also pay by selecting Payments from your vehicle details and following the prompts. 

Auto Pay  You can also enroll in Auto Pay, and we'll automatically withdraw payments monthly. Auto Pay and one-time payments are also available using the Ally app. Download for iPhone and Android .   

Online Debit Card Payment   You also have the option to make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount. 

You can make one-time online debit card payments through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.

We offer several payment options. 

Auto Pay (automatic withdrawal) Set up automatic recurring payments.

One-Time Payments Schedule one-time payments online or through the Ally app. Download for iPhone and Android .

Pay by Text If you're eligible, you can make monthly one-time payments by text. If you're not eligible, the option to sign up for text payments won't be available as a payment option. To sign up, you need to opt in to receive all payment alerts by text first. To learn more, log in  and go to Alerts.

Bill Pay Pay using your bank's bill pay feature. Make sure you know your payment amount and Ally vehicle account number to set up a bill payment through your bank. Your bank may also require additional information, including the payment address. 

Mail Send a scheduled payment to: Payment Processing Center  P.O. Box 71119  Charlotte, NC 28272-1119

Send payment disputes, payments with restrictions or endorsements, or customer service correspondence to:   Ally Financial   P. O. Box 380901   Bloomington, MN 55438 

Debit card payment   Make an online debit card payment.   Make a one-time online debit card payment through CheckFreePay . You'll need to have your Ally vehicle account number, your debit card number, and your ZIP code on hand. Keep in mind — CheckFreePay is a third party that charges a $3.75 fee for its payment services, which is in addition to your payment amount.

Phone  Pay through ACI Pay, a service of ACI Payments, Inc.   You can pay through ACI Pay by calling 1-888-631-8930 . You'll need to have your Ally vehicle account number, your bank account number or card number, and your ZIP code on hand. Keep in mind — ACI Pay is a third party that charges a $4 money transfer fee for its payment services, which is in addition to your payment amount.

In Person  MoneyGram   You can visit a MoneyGram location near you to make a one-time payment. Keep in mind that MoneyGram is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact MoneyGram to learn more about its payment options and current fees.  

Western Union® Quick Collect®   You can visit a Western Union Quick Collect® location near you to make a one-time payment. Keep in mind that Western Union is a third party that charges a fee for its payment services, which is in addition to your payment amount. Contact Western Union to learn more about its payment options and current fees.     Questions? Call 1-888-925-2559 for additional help. 

Yes. To make an auto payment greater than the amount noted on your bill, include the additional amount when making your payment. This can be done using any of our available payment methodologies.

Still have questions? Visit our Help Center .

Ally currently offers customers the ability to speak with a representative in English or Spanish. If you would like to speak with a Spanish-speaking team member, call us at 1-888-925-2559 .  All written communication will continue to be provided in English. A translation and description of commonly used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca .

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Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company, NMLS ID 3015 . Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Ally Bank is a Member FDIC and Equal Housing Lender  , NMLS ID 181005 . Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. Programs, rates and terms and conditions are subject to change at any time without notice.

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