Vehicle Protection 101

CarShields FAQ’s on claims, coverage, and contracts.

Yes. Please download the CarShield app, put your information in, and you will see options to "Download your contract" or "Email your contract". You can also call Customer Service at 1-800-587-4162 to obtain a copy of your contract.

We have a variety of different plans available. Please refer to your contract, which you can find in your confirmation email or on the Carshield App to determine your level of coverage.

Your coverage is active after the Waiting Period is over. Please see the Declarations Page of your contract for the time and mileage of your Waiting Period.

The easiest thing to do if you get a new vehicle is to call Customer Service at 1-800-587-4162 and we can help you set up coverage on your new vehicle and stop coverage on your old vehicle.

You can take it to a dealership or your local ASE Certified repair shop within the United States or Canada. All claims are paid directly over the phone with a corporate credit card.

If you need Towing or Roadside Assistance, please contact the Roadside Assistance phone number on your contract. This is easily found on the CarShield app under the "Claims" tab.

At Carshield, we use various forms of marketing, so there’s a chance you may receive additional advertisements. If so, you may disregard them.

Any remanufactured or used part will have about the same or fewer miles on it than the vehicle's odometer reading at the time of service.

Most repairs will get at least a 12-month and 12k mile warranty. Some repairs will get a longer standalone warranty.

If for any reason you need to change or discontinue your plan, please refer back to your Welcome email or call Customer Service at1-800-587-4162.

Please call our Customer Service Team at 1-800-587-4162 and we will be happy to go over potential refund information with you.

Yes. Please download the CarShield app, put your information in, and you will see a tab for "Payments". Click “Make a payment” and follow the steps. You can also log in to your Carshield Customer Portal account here to make payments. If you have not set up a Customer Portal account yet, please register here.

Yes, please call Payment Processing at 1-800-587-4603 and we can help you apply multiple payments to your account.

Please call Payment Processing at 1-800-587-4603 and we will be happy to help you out with that.

Please use the CarShield app and click on the "Payments" tab to see more information.

Yes, your due date can be changed as long as you are current on payments. Please contact Payment Processing at 1-800-587-4603 and they will help you.

No, most contracts do not allow for a skipped payment. This is due to the fact that we want to make sure your coverage is Active in the event you have a breakdown.

Contracts are set up on automatic monthly payments to ensure coverage is Active in the event you have a breakdown.

No, your account is not canceled right away. Please contact our Payment Processing Dept at 1-800-587-4603 to make a payment arrangement. As a reminder, no claims can be paid if your account is past due, and you only have a limited amount of time to make a payment.

Call 1-800-531-1925 or file a claim online here.

No! No matter how many claims you file, your rate will never increase!

The shop will be in contact with the claims department, determine if the repair is a covered component, and contact you to move forward.

You can contact claims directly at 1-800-531-1925 or call our customer service team 7:00 AM - 6:00 PM Monday - Friday at 1-800-587-4162.

As soon as your vehicle breaks down, please call the Claims or Roadside Assistance number on your contract. Your claims representative will determine the cause of failure and as long as it is a covered component, it will be taken care of for you!

Refer to your contract's coverage section to find a list of covered components listed under your contract. See contract for more details.

Once the repair is completed, you pay your deductible directly to the repair facility.

New contracts as of April 21st, 2022: Once your vehicle is in the shop and has been approved for at least 4 hours of work, you will receive rental car benefits. Limited to a vehicle similar to yours, up to $100 per day for up to 7 days for most claims. If the vehicle needs a full engine and transmission replacement, it will cover up to 14 days. Ride Share reimbursement is also available. It will cover expenses up to $60.00 per day reimbursed (reasonable Tip included). Uber/Lyft only. *Benefits may vary from state to state. New contracts only. Please refer to the contract to verify rental benefits.

It depends. Dealerships may have rentals available and you may not have to pay up front. If you need to go through a local rental agency, then you most likely would pay for the rental up front and get reimbursed once the repair is completed.

Simply call the roadside assistance number at 1-866-222-7869 to arrange a tow truck to take you to a local repair facility. Contact the shop in the morning to start the claim. Most of our coverages also provide Trip Interruption. If your vehicle breaks down 100 miles or more away from home and needs to be left at a repair facility overnight, your hotel and restaurant expenses may be reimbursed to you $125 per day, up to 4 days. Maximum benefit is $500.00 per occurrence.

Once the work has been completed, claims will pay the repair directly over the phone with a credit card to the repair facility. You will be responsible for your deductible, plus any non-covered charges.

First, make sure the part is listed in your coverage plan. The mechanic will find the cause of the breakdown and contact claims to determine whether it will be a covered repair or not.

You need to keep up with your manufacturer's maintenance schedule and keep receipts for all scheduled maintenance. You must be out of your scheduled waiting period to file a claim (see your contract for details on waiting period). Do not misuse, neglect, or modify your vehicle during the contract term. *Please see contract for Claims and Benefits eligibility

An "extended warranty" is an extension of your manufacturer's warranty. CarShield is not connected to vehicle manufacturers or dealers in any way. Instead, a CarShield service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage.

Typically, auto insurance covers only collision or accidental damage to your vehicle—such as a car crash, fire, or vandalism. A CarShield service contract covers the mechanical parts of your vehicle. Most auto insurance coverage does not cover mechanical breakdowns unless they are the direct result of an auto accident. With a CarShield service contract, your engine, transmission, and other vital car parts are protected anytime they break down or malfunction.

No, we are not affiliated in any way with the extended warranties that manufacturers and dealers sell. Instead, we offer service contracts through our partnerships with established suppliers. These contracts offer protection for almost all vehicle makes and models, and repair work can still be done by your local dealership or repair facility.

We ask for the make, model, mileage, and age of your vehicle in order to recommend the best possible protection. Since rules vary from state to state, we need to know where you live, and how to reach you there.

As vehicle technology becomes increasingly complex, it becomes more challenging—and potentially problematic—for even the most experienced do-it-yourselfers to fix their own vehicles. Even seemingly simple repairs now require computerized diagnostics, specially trained technicians, and sophisticated equipment only found in specialized repair facilities.

Vehicle warranties sold by dealers and manufacturers cover repairs on your car up to a certain age or mileage criteria. A CarShield service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage. This gives you the peace of mind that you’ve got continuous protection against costly auto repairs.

When choosing a plan, no matter its level of coverage, make sure it offers a cancellation option, monthly payment plan, towing and rental benefits, and a money-back guarantee. CarShield backs each of its contracts with these services and offerings; many other warranties and service contracts don’t offer this level of customer satisfaction. When choosing your level of protection, make sure to take a close look at what each contract covers. If you choose only the most basic, least expensive coverage, you could still be left paying for costly repairs. CarShield contracts have been designed to fit a wide range of coverage needs and budgets to meet your unique needs. Plus, up to 5,000+ vehicle parts! View our sample contracts to see which parts are covered by each plan.

A CarShield representative will review your information and will contact you as soon as possible, provided you have already submitted a request online. You can also call us toll-free at 1-800-587-4162 to find out more information. We provide services for both new and used vehicles, so there is a good chance your vehicle will qualify for coverage.

Most of the contracts are transferable if you sell your vehicle to another person. Contact one of our representatives toll-free at 1-800-587-4162 to discuss the specific terms of your contract.

Yes, we accept used/pre-owned vehicles as well as new. Please contact one of our representatives toll-free at 1-800-587-4162, and we will further review your information.

No. Because each vehicle is different in terms of its mileage, age, overall condition, and repair history, each contract we create is vehicle-specific. This ensures that each of your vehicles receives the right level of protection.

Your VIN is your vehicle identification number. The most common VINs contain 17 characters. Ex: 1G1FP22PXS2100001. Some common places to locate your VIN: On the drivers side dash viewable from the windshield, the front of the engine block by raising the hood and looking at the front of the engine, and in the driver’s door jam.

Your current odometer is a recording of the current (today) measured distance your vehicle has traveled. In other words, your current vehicle mileage. For example, your odometer can read 30,165 miles. Your odometer can be located inside the vehicle on the driver’s side dash usually below the speedometer. Some vehicles may require that the engine is on in order to show the odometer reading.

Yes, we can provide coverage for vehicles with salvaged/branded titles. A small surcharge may apply. Please call 1-800-974-9385 and talk to one of our specialists for more information.

Yes, we have plans for commercial vehicles. A surcharge may be applied.

Yes, as long as it’s within specs for the towing/hauling capability of your vehicle even if it’s a 5th wheel/goose neck, but the trailer would not be covered.

No, we are not able to cover vehicles that were ever equipped for a snow plow.

Yes, we provide coverage for vehicles that are used for Uber/Lyft/Rideshare. A small surcharge may apply. Please call 1-800-974-9385 and talk to one of our specialists for more information. *We cannot provide coverage for taxis.

Yes, we can provide coverage for your vehicle. There would be a small surcharge added to the contract.

Yes, as long as it’s 6 inches or less, we can protect it with a surcharge.

Yes. If the vehicle’s new tires are within 2 inches of the original factory tires, no surcharge will apply. We cannot protect vehicles with tires that are 37 inches or more.

Certain performance enhancements can void coverage such as tuners, chips, programmers, headers, and snow plows. Please call 1-800-974-9385 and talk to one of our specialists for more information.

Yes, with an Agricultural Use surcharge that may be applied.

Questions? Visit our Support Center, or get in touch:

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