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Citizens Study: Consumers Open to Auto Reform Options, Uncertain About Process
Two-Thirds of survey respondents to rely on advice of independent insurance agents
News provided by
Apr 23, 2020, 10:00 ET
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HOWELL, Mich. , April 23, 2020 /PRNewswire/ -- Citizens Insurance Company of America, a leading provider of property and casualty insurance for individuals and families in Michigan , today announced the findings of a research study it conducted on Michigan consumers' and independent agents' expectations regarding no-fault auto insurance reform.
Citizens partnered with Zeldis Research Associates to survey 300 consumers in Michigan at the end of 2019. The survey explored consumer response to reform, how much consumers knew about the new law, and what actions they might take as a result.
The key findings of the research include:
"Until this year, Michigan has required drivers to pay for unlimited, lifetime PIP coverage, which far exceeds the PIP coverage required by any other state and contributes to our highest-in-the-nation auto insurance costs," said Paul J. Mueller , senior vice president at Citizens. "Finally, auto reform will provide Michigan residents with choice and enable them to work with their independent agents to buy the appropriate level of coverage."
Citizens is prepared to help its agent partners and customers navigate the complexities of no-fault auto reform. As one of Michigan's top 10 personal insurance providers, Citizens insures nearly 450,000 vehicles in the state. Citizens is using its expertise in Michigan to partner with agents and recommends that consumers:
Citizens recently received approval on its rate filing from the Michigan Department of Insurance and Financial Services, a critical step to being able to do business in the new reform environment. The company also just announced it will return 15% of April and May auto premiums to its eligible personal lines customers, pending regulatory approval, providing financial relief during the coronavirus pandemic.
For more information about Citizens and Michigan auto reform, and to find a local Citizens agent, please visit citizensinsurance.com/autoreform.
About Citizens Howell, Michigan -based Citizens Insurance Company of America is a member of The Hanover Insurance Group, Inc., based in Worcester, Mass. The Hanover is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States . The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agents, Citizens Insurance and The Hanover offer standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com.
CONTACTS:
Emily P. Trevallion
Abby M. Clark
[email protected]
[email protected]
508-855-3263
508-855-3549
SOURCE Citizens Insurance Company of America
http://citizensinsurance.com
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