Car Insurance

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Claims

Help & Support

My Account

Breakdown call-out

Report a claim

Starting your claim online is easy and convenient

Log your claim 24/7 in MyAccount

Access MyAccount through your browser or via our app.

Full expert evaluation

A dedicated claims handler will fully review your claim.

We'll be in touch

We contact you within 24 hours to discuss what happens next.

Glass only claims

Arrange a repair or replacement.

All other claims

Use our online form to make a claim.

I've had a breakdown and need roadside assistance

I have Breakdown Cover and need roadside assistance

You can arrange roadside assistance through the Elephant app.

Download the app now

If you can't access the app right now, please call us on:

0330 102 0807

Europe 0044 (0)2920 943 114

I don't have Breakdown Cover but need roadside assistance

You can buy this add on for your current cover, but you won't be able to receive roadside assistance for 48 hours.

If you'd like to add Breakdown Cover to your policy, please call us on:

0333 220 2006

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - Sun - 10am - 4pm
Bank Holidays subject to change

Existing Claim

Message one of our claims agents

Alternatively, you can leave us a message 24/7 once you're logged into MyAccount. Simply navigate to the Claims area and select the Contact us button.

Give us a call

0333 220 2039 (Call fees | Call Opening hours)

Or from abroad +44333 220 2039

You can reach out 24/7 through our app

Do you have a Claims related question?

Read our Claims FAQs

Claims contact information

Accident recovery helpline

Give us a call

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

0800 600 840 Call Opening hours

Glass repair helpline

Make a claim

New Windscreen Claim

Give us a call Call fees |  Call Opening hours

Breakdown helpline

Give us a call

Please call our 24 hour helpline for Elephant Breakdown customers.

0800 458 9283 Call Opening hours

Report a new claim

Make a Claim

Online Claim

Give us a call

0333 220 2039 Call fees |  Call Opening hours

Or from abroad

+44333 220 2039

You can also report claims through our app.

A victimless crime?

It's important you provide clear and honest information when making a claim, this will help us settle genuine claims efficiently. Insurance fraud isn't a victimless crime and the actions of others can increase premium for all of us.

Call fees

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Call fees

Calls will cost 5 pence per minute, plus your phone company's access charge

Opening Hours

This is a 24-hour helpline.

Opening Hours

This is a 24-hour helpline. Please call if your vehicle needs to be recovered in the event of an accident.

Give us a call

0333 220 2027

Opening Hours

This is a 24-hour helpline.

Opening Hours

Mon - Fri 8am - 8pm Sat 9am - 4pm Sun 10am - 4pm Best time to call: Midday to 4pm Bank Holidays, Christmas and New Year's opening hours

Opening Hours

Mon - Fri 8am - 6pm Sat 9am - 4pm Sun 10am - 4pm Best time to call: Midday to 4pm Bank Holidays, Christmas and New Year's opening hours

© 2024 Elephant. Tŷ Admiral, David Street, Cardiff, CF10 2EH, United Kingdom

Elephant is a trading name of EUI Limited. (Reg No: 02686904). EUI Limited is a subsidiary of Admiral Group plc and is authorised and regulated by the Financial Conduct Authority (Firm reference number: 309378). These details can be confirmed by visiting the Financial Services Register, www.fca.org.uk/register. EUI Limited acts for, and on behalf of, other regulated insurance companies. Further details may be provided on request.

Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958).