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21st Century Insurance Company Review & Complaints: Auto, Life & Home Insurance (2024)

21st Century Insurance Company reviews sometimes appear under the Farmers Insurance name, since they are part of the Farmers Insurance Group. 21st Century Insurance claims are handled through Farmers, but 21st Century Insurance car insurance quotes have different prices because they're a budget insurance company.

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Written by:

Laura Kuhl

Insurance Content Team Lead

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business ...

Insurance Content Team Lead

Reviewed by:

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...

Insurance Operations Specialist

UPDATED: Apr 1, 2024

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Apr 1, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Taking on GEICO’s big promises of lower rates in 15 minutes, 21st Century Insurance steps up to the plate promising to take only seven minutes of your time to save you even more than GEICO.

Backed by one of the biggest groups in the country, Farmers Insurance, 21st Century approaches the budget insurance market with big promises of savings and an advertising campaign that walks the line between funny and just plain laughable. At the end of the day, however, it’s the products and services that have to speak for themselves – and big promises mean a lot for an insurance company to live up to.

Out 21st Century Insurance review will cover everything you need to know in one place. We’ll look at 21st Century Insurance rates and how to get 21st Century Insurance quotes. We understand that price and amount of insurance coverage are both important but so is the history of the company in question.

Before you learn all about 21st Century Insurance, compare car insurance rates for free right now. Just enter your ZIP code to get started.

Table of Contents

21st Century Insurance Overview

21st was founded in 1958 as 20th Century Insurance, offering mainly auto insurance to California drivers. The name changed with the new century, and the company was acquired twice – first by AIG in 2005, and then by Farmers Insurance Group in 2009 on the heels of AIG’s financial struggles and government bailout.Read More: Best Car Insurance Companies

As part of the Farmers Insurance Group, 21st Century offers a wide range of products that are underwritten by the various companies, including home insurance and life insurance, and is able to offer bundling discounts as a result. 21st Century only underwrites their auto insurance, and even within the company there are several other subsidiary companies running in various states.

Farmers Insurance Group is the 5th largest auto insurer in the nation, which places 21st Century in a very popular and stable family of companies.

21st Century operates in nearly every state and the District of Columbia. All of their claims service is run through the Farmers HelpPoint claims system, although they do provide their own customer service. The company’s headquarters is in Wilmington, Delaware, but they have offices in various locations to serve their customers.

Although Farmers products are sold through agents, 21st Century is a direct-buy insurance company, which allows them to keep rates low. They offer people who might find Farmers policies too expensive a more budget-minded option, and they promise to offer rates even lower than direct-buy giant GEICO. Some of the other policy offerings might require the help of an agent, particularly Farmers policies.

21st Century quotes are available online, by phone, and even through the 21st Century mobile app, which makes them one of the more accessible in terms of getting quick quotes.

Read more: 21st Century Mobile App: Complete Guide & Review

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What Are 21st Century Insurance Products?

21st Century is primarily an auto insurance company, and all of the other products listed on their site are actually offered through other companies in the Farmers Group. As a result, we’ll take a close look at their auto products, and then do a quick overview of what’s available through Farmers and other group companies, particularly which products offer bundling discounts.

Auto Insurance

Budget auto insurance is what 21st Century is all about. They advertise that their auto policies provide “the same great coverage for less”, and although the website doesn’t state what “great coverage” they’re referring to, advertising places them in direct competition with GEICO and Progressive. This makes sense given that they are all aiming for the same target market and all considered to be among the more affordable insurance companies.

Based on advertisements, we can expect to see the same type of coverage available from competitors, and it seems customers will have to go to the GEICO or Progressive websites to find out what that coverage is, as 21st Century offers no information on their own website.

Unlike most car insurance companies, there is no list of the available coverage, no options, or list of add-ons and packages. While there are pages in the auto Insurance Information section of the website that outline the types of coverage, it only shows general information. There is nothing specific describing what coverage 21st Century actually offers.

Again, when it comes to discounts, there is a general list of common auto insurance discounts, and no specific list of what discounts 21st Century offers. The common ones listed include good student discount and safe driver discount, as well as multi-vehicle.

Clicking on the link that appears to be the informational page on 21st Century’s auto insurance takes the visitor directly to the quoting page. This might be great if you have already decided to get a quote from 21st Century, but if you’re just looking to research the company and find out what sort of auto insurance program they provide, it is likely to prove frustrating.

Since 21st Century doesn’t offer any specifics on their auto program, we can only assume that they offer basic coverage options without any of the trendy new programs such as usage-based insurance or accident forgiveness. That seems likely given the fact that they are a budget insurance company, but it’s difficult to say for sure.

Online quoting for auto is likely to give more details on the coverage, however, the system requires a great deal of personal information in order to obtain a quote, which will have the effect of putting off those who want to simply research insurance companies without providing the kind of information that results in junk mail and spam.

One area of coverage that is specifically outlined is the included 24-hour roadside assistance program, which comes free with all auto policies. It includes coverage up to $75 per incident (higher in some states) for towing and other roadside emergency needs. That’s a nice perk that is generally an added cost with most insurance companies.

As a result of the general lack of information, it is difficult to develop a clear picture of what 21st Century offers in terms of their flagship product. That’s an enormous oversight on the company’s website that really needs to be addressed in order for the company to remain competitive in the online market.

Other Products – Farmers and Foremost

The majority of additional products available on the 21st Century website are written by other companies in the group, particularly parent company Farmers and their specialty insurance company, Foremost.

Homeowner’s Insurance policies are written by both Farmers and Foremost, with Foremost handling those homes that do not qualify for the Farmers program. Farmers writes mainly standard homeowner’s insurance and landlord policies. Foremost writes non-standard homeowner’s and dwelling fire policies, and also writes mobile and manufactured home insurance.

Farmers and Foremost offer a 10% discount on homeowner’s insurance policies for drivers who are insured with 21st Century, a perk of staying within the Farmers Group for both policies. As far as I can tell, that’s the only bundling discount available.

Foremost writes a variety of specialty auto insurance policy and other vehicle policies, such as:

Life Insurance policies are available through Farmers New World Life, which offers term and permanent coverage at a variety of levels.

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Other Products – Outside Farmers

21st Century does help customers with obtaining a few other types of insurance outside of the Farmers Group. Personal Umbrella is offered through a non-affiliated company, surprising since Farmers also writes this type of insurance. Flood insurance is also offered through the National Flood Insurance Program.

How to Get 21st Century Insurance Prices and Premiums

21st Century Insurance advertises itself in a very specific way – as the company that offers the same coverage and even better rates than low-priced favorite GEICO. That means we should expect to see rates even better than GEICO, a company that always performs very well on sample rate comparisons.

In response to GEICO’s 15 minutes could save you 15%, 21st Century Insurance tells us they’ll save you up to $522 in only 7 minutes. While the minutes do not matter to most people – when it comes to shopping for insurance, most people don’t care about a few minutes in the quoting process – the savings really do. So the big question is, how does 21st Century perform?

In rate tests, 21st Century comes in about 32% below the average, ranking as even cheaper than GEICO, which comes in at around -27%.

On top of that, 21st Century is able to offer savings on homeowner’s insurance for those who bundle with a Farmers or Foremost policy, so the savings could be even more.

It is important to bear in mind when reading promises such as “average savings of $522” that these numbers are not based on every quote 21st Century hands out, but on those who actually did switch. Since 21st is targeting the market of budget-conscience shoppers, its a good bet that most who do switch actually did save money.

That said, both sample rate comparisons and commentary from customers across various review sites live up to the company’s promises. Their insurance is cheap.

As for whether their coverage is just as good as any other insurance company, the lack of information makes it difficult to say. “You get what you pay for” is often the case with car insurance, with customer service being sacrificed for a lower bottom line. We will take a look at how consumers have reviewed the company shortly.

What’s 21st Century Insurance Advertising and Media like?

Similar to most insurance companies aiming at the budget-minded insurance customer, 21st Century takes the funny approach to advertising. They take aim at competitors like GEICO and Progressive directly in their advertising, using various examples to show that they offer the same coverage and service while saving you money.

The approach is pretty much the same in the advertising as it has been for many years. Two cars, two insurance companies, two equal policies – but one insurance customer paid a lot less. The more recent advertising, such as one aimed at GEICO or another one naming Progressive are an improvement over some past ad campaigns, such as the head-scratching “taste test” commercial that turned auto insurance into a pink liquid.

21st Century does not have a well-known logo or mascot, and their smaller presence in the media in general is likely a part of why they are able to keep rates so low.

21st Century has two major sponsorships, both of which are intended to reflect community involvement. These are the Special Olympics and the March of Dimes March for Babies, both of which they have sponsored repeatedly over the years. They’ve also sponsored a number of contests, including offering scholarships.

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How to File 21st Century Insurance Claims

Claims service is the most important aspect of any auto insurer’s reputation. Cheap car insurance is no longer worth the savings if the company fails to provide the service you need when you have a claim.

As a budget insurer, claims is the area where 21st Century is really put to the test.

21st Century customers can file a claim one of two ways:

21st Century offers a lot more information about their claims process than about their actual product. The process is broken down into their 5 Milestone checklist, representing the 5 steps along the way to a completed claim, each of which is carefully explained. These steps are:

21st Century uses Farmers “Circle of Dependability” Lifetime Guarantee Repair Shop Network, which is an option for customers to choose. Policyholders can also select the repair shop of their choice to complete the repairs. Work done through network shops carries a lifetime guarantee, as noted by the name, and is done in shops that work directly with the claims adjuster to complete repairs.

The 21st Century website offers a customer portal where claims status can be viewed. They also have an online service for scanning and sending in claims documents to an adjuster. Overall, the claims process comes off as modern and streamlined, as well as easily accessible to the customer.

Farmers HelpPoint, the same system that handles all Farmers insurance claims, handles all 21st Century claims.21st Century doesn’t rank on J.D. Power’s Insurance Auto Claims Satisfaction Study for 2019, where Famers earned a just below average rating of 865 out of 1000

Overall, the company did not perform as well as possible in these ratings, but are close to the average, although well below GEICO, the company with which they compete most directly. GEICO came out with an 879 out of 1000 and took fourth place overall

Interestingly, the reviews of the company are heavily weighted towards problems with billing and service, and not so much claims procedures or denials. We’ll take a look at the reviews in the next section, but it’s well worth noting that while claims are usually the vast majority of customer complaints, that doesn’t appear to be the case with 21st Century.

Where to Find 21st Century Insurance Consumer Feedback and Ratings?

21st Century Insurance is not BBB accredited but has an A+ rating. The company has only 44 complaints registered in the past three years, with 12 closed in the past 12 months. The BBB does not consider that a large number of complaints for a company as big as 21st Century, and has rated them highly as a result.

There are 197 reviews of 21st Century on Consumer Affairs, 163 of which left star ratings. Of those, only 12 are 5-star ratings and the 124 are one-star. That is pretty standard for this site, where there are rarely any positive reviews at all. The overall number isn’t terribly high for a company as big as 21st Century, and definitely not for this particular review site.

Again, we see a lot of complaints about billing, raised rates, auto insurance premiums that changed after being quoted and being billed after cancellation. There are also some claims complaints as well as several complaints about poor customer service.

Overall, the reviews paint a picture of a company that offers very low rates to begin with, but is quick to raise them whenever there is a ticket, an accident, or a change to the policy. Multiple complaints state that the company did not explain the rate increases effectively and also that it was difficult to cancel the policy, as the company would continue billing. This could be due to poor communication on the part of the company, or lack of understanding on the part of the customer of 21st Century’s rating system.

Interesting in the reviews is the general lack of comments about poor claims service, which could mean claims satisfaction is higher than J.D. Power would indicate – or that people are leaving the company for other reasons before they can experience the claims service.

As a general rule, there are typically more claims complaints than anything else about an insurance company, because that is when the customer has the most contact with the company. 21st Century does not seem to fit that mold. It seems they have some work to do in the customer service department, however in spite of the low claims satisfaction rating, customers are not writing poor reviews in any large volume in that area.

Simplified Claim Process at 21st Century Insurance Company

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

21st Century Insurance Company offers multiple convenient methods for customers to file claims. You can file a claim online through their website or mobile app, making the process quick and easy. Additionally, you have the option to file a claim over the phone, providing flexibility in how you choose to report your claim.

Average Claim Processing Time

While the specific claim processing time may vary depending on the nature of the claim and other factors, 21st Century Insurance aims to provide efficient and timely claim processing. They understand the importance of quick resolutions for their customers and work diligently to process claims as promptly as possible.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts with 21st Century Insurance has been generally positive. The company’s claims process is designed to provide fair and satisfactory outcomes for policyholders.

However, as with any insurance provider, individual experiences may vary, so it’s essential to communicate directly with 21st Century Insurance if you have specific concerns about your claim.

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Explore the Digital and Technological Features of 21st Century Insurance

Mobile App Features and Functionality

21st Century Insurance Company offers a user-friendly mobile app with various features and functionality to enhance the customer experience. The app allows you to manage your insurance policies, access policy documents, make payments, and even file claims conveniently from your mobile device. It provides a seamless way to stay connected with your insurance coverage on the go.

Online Account Management Capabilities

Policyholders can take advantage of robust online account management capabilities through the 21st Century Insurance website. This platform enables you to access and review your policy details, update personal information, make payments, and view claims status. It’s a comprehensive tool for managing your insurance policies and staying informed about your coverage.

Digital Tools and Resources

21st Century Insurance Company provides a range of digital tools and resources to assist customers in making informed decisions about their insurance. These resources may include educational materials, FAQs, and online calculators to help you understand your insurance needs better. The company is committed to offering digital solutions to enhance your overall insurance experience.

21st Century Insurance: What’s the Bottom Line?

21st Century Insurance is certainly one of the cheapest insurance companies around. Their rates fall well below industry averages, and that is likely to appeal to those living on a budget. They are backed by one of the biggest insurance groups in the country, making them a stable choice, and they generally have a pretty good reputation.

As a result of the lack of information on the website, it’s difficult to draw any conclusions about their auto products, but the policies are likely to work well for those who do not have complex insurance needs. Their claims system, through Farmers HelpPoint, is solid and easily accessible, and doesn’t draw a lot of negative reviews.

Thanks to the Farmer’s connection, auto/home discounts are available, and it makes 21st pretty much a one-stop shop for any personal insurance needs you might have.

For anyone shopping on a budget, 21st Century is well worth obtaining a quote, with the caveat that you’ll want to read over any fine print carefully to avoid confusion on how billing is handled and what your rates will be. If low rates are on the top of your list of must-haves for an insurance company, 21st Century should be a company you consider.

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Frequently Asked Questions

What is 21st Century Insurance Company?

What is 21st Century Insurance Company?

21st Century Insurance Company is an insurance provider that offers coverage for auto, life, and home insurance. They have been providing insurance services since the early 20th century and aim to provide affordable and reliable insurance options to their customers.

What types of insurance does 21st Century Insurance Company offer?

What types of insurance does 21st Century Insurance Company offer?

21st Century Insurance Company offers various types of insurance coverage, including auto insurance, life insurance, and home insurance. They provide a range of options within each category to suit different customer needs.

How can I obtain a quote for insurance from 21st Century Insurance Company?

How can I obtain a quote for insurance from 21st Century Insurance Company?

To obtain a quote, you can visit the 21st Century Insurance Company website or call their customer service hotline. They will require some basic information about the type of coverage you are seeking, as well as details about your vehicle, home, or life situation, depending on the type of insurance you’re interested in.

How is the customer service at 21st Century Insurance Company?

How is the customer service at 21st Century Insurance Company?

The customer service experience at 21st Century Insurance Company can vary. Some customers have reported positive experiences with friendly and helpful representatives, while others have faced challenges or delays in resolving their concerns. It’s recommended to contact their customer service directly for any specific inquiries or concerns.

What are the common complaints about 21st Century Insurance Company?

What are the common complaints about 21st Century Insurance Company?

Common complaints about 21st Century Insurance Company include issues with claim handling, customer service responsiveness, billing problems, and difficulties in policy cancellation or changes. However, it’s important to note that experiences can vary depending on individual circumstances.

How can I file a complaint with 21st Century Insurance Company?

How can I file a complaint with 21st Century Insurance Company?

If you need to file a complaint, you can start by contacting their customer service department. They will guide you through the process and work towards resolving your concern. If you are not satisfied with the outcome, you may consider reaching out to relevant insurance regulatory authorities in your jurisdiction.

Are the insurance rates competitive at 21st Century Insurance Company?

Are the insurance rates competitive at 21st Century Insurance Company?

The competitiveness of insurance rates offered by 21st Century Insurance Company can vary depending on various factors, such as your location, driving record, credit history, and other personal details. It’s recommended to obtain quotes from multiple insurance providers to compare rates and find the best option for your specific needs.

Can I manage my insurance policy online with 21st Century Insurance Company?

Can I manage my insurance policy online with 21st Century Insurance Company?

Yes, 21st Century Insurance Company provides online account management for their policyholders. Through their website or mobile app, you can access your policy details, make payments, request policy changes, and file claims conveniently.

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Written by:

Laura Kuhl

Insurance Content Team Lead

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business ...

Insurance Content Team Lead

Reviewed by:

Michael Leotta

Insurance Operations Specialist

Michael earned a degree in Business Management degree with an insurance focus, which led to a successful 25-year career in insurance claims operations and support. He possesses a high-level of business acumen across multiple areas of the insurance industry. Over the course of his career, he served in multiple roles supporting claims operations including: Claims Specialist, Claims Trainer, Claim Au...

Insurance Operations Specialist

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

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