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Infinity Auto Insurance Review 2024

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money.

Our Take

2.5

The bottom line: Infinity sells insurance to high-risk drivers, although it's available only in California.

Infinity sells insurance to high-risk drivers, although it's available only in California.

Full Review

See what you could save on car insurance

Easily compare personalized rates to see how much switching car insurance could save you.

Pros & Cons

Website available in Spanish.

Caters to high-risk drivers.

Receives far more complaints than expected for a company of its size.

Likely not the best option, even for high-risk drivers.

Full Review

Infinity earned 2.5 stars out of 5 for overall performance, our second-lowest score. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

NerdWallet was not able to reach the company to verify where policies are available. However, the company is owned by Kemper , a nonstandard insurer and the 12th largest auto insurance company in the country, according to the National Association of Insurance Commissioners. We recommend looking at other companies that accept high-risk drivers before buying a policy from Infinity.

» MORE: Best high-risk insurance companies

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

Compare to other insurers

Current Product

2.5

3.0

Complaints to NAIC  Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.

Far more than expected

Complaints to NAIC  Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.

More than expected

Complaints to NAIC  Ratings are based on complaints to state regulators relative to a company's size, according to three years' worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.

Far more than expected

Ease of use  Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim.

Average

Ease of use  Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim.

Average

Ease of use  Ratings are determined by our editorial team. Our "ease of use" category looks at factors such as website transparency and how easy it is to file a claim.

Below average

Discounts  Ratings are based on the number of discounts a company offers in comparison to other insurers.

Great set of discounts

Discounts  Ratings are based on the number of discounts a company offers in comparison to other insurers.

Very few discounts

Discounts  Ratings are based on the number of discounts a company offers in comparison to other insurers.

Average set of discounts

Bottom line 

Infinity caters to high-risk drivers, although availability is unclear.

Bottom line 

Dairyland specializes in high-risk drivers, but with more complaints than expected, you may find better coverage elsewhere.

Bottom line 

Kemper sells insurance to high-risk drivers, but has far more complaints than similar-sized companies.

Infinity insurance coverage

Infinity offers basic insurance coverage, plus a roadside assistance option. It caters mostly to high-risk drivers and Spanish-speaking customers.

» MORE: Compare auto insurance rates

Auto insurance discounts

You may be able to earn a discount on your Infinity auto policy by:

Insuring multiple vehicles.

Meeting Infinity’s standards for being a safe driver.

Paying your premium in full.

Making electronic payments.

Switching your coverage to Infinity from another insurer.

Taking a mature driver improvement course.

Maintaining good grades if you’re a student or have one on your policy.

Renewing your policy.

Owning a home.

See what you could save on car insurance

Easily compare personalized rates to see how much switching car insurance could save you.

Complaints

Infinity had far more than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Insurer complaints methodology NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance. Auto insurance ratings methodology NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance .

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2020-2022. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance .

Frequently asked questions

NerdWallet was not able to reach Infinity to verify which states it offers policies in.

Infinity is owned by Kemper, a separate brand that sells auto, home and life insurance; Kemper may be discontinuing the Infinity brand. Read NerdWallet's review of Kemper insurance .

About the author

Isabel Contreras is a writer at NerdWallet covering auto insurance. Read more

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