EXPERTS IN US BASED CALL CENTER OUTSOURCING

Live assistance is where the best customer service encounters begin.

Growing your business requires connecting with consumers, and Virtual Helper's outsourced customer support program makes it possible to do this year-round. You won't ever miss another call or a chance to close a sale because to our year-round coverage and our full range of call center services.

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Call Center open 24/7

Our call center is open 24 hours a day, 7 days a week to assist with any size request, whether you have customers with urgent needs after hours or who live in different time zones or continents. Additionally, there are no additional fees for using our services on weekends or holidays.

American-based service

All Virtual Helper representatives work out of our US call center. We are able to offer the best USA-based outsourcing services at a price that is competitive with an offshore solution because of a combination of virtual work from home agents and representatives operating out of our call center. Your outsourcing solutions stay onshore with Virtual Helper.

Support for Medical & Healthcare Call Centers

We are familiar with the healthcare sector. A call center that is 100% HIPAA compliant, Virtual Helper has experience handling incoming calls for hospitals, medical offices, medical insurance companies, and other sectors of the healthcare sector. Small physician practices, sizable open enrollment waves, even sizable hospital systems can all place calls with us.

Specialists in Small Business Call Centers

With a small business call center solution from Virtual Helper, you may grow your small firm into a large one. We provide you with customer support every single day of the year for a lot less money than managing your own internal staff. When you choose Virtual Helper, you can always get warm and knowledgeable customer care. You'll rapidly discover why Small Business Call Center is Virtual Helper.

Low-cost Pricing Schedules

Pricing for Virtual Helper's outsourced call centers is genuinely reasonable. Our prices start at about $34 per month for shared call center pricing plans and go up to several thousand dollars per agent per month for concierge level dedicated branded call center agent plans. With Virtual Helper, you can take the money you'll save and reinvest it in the expansion of your business because there are 15 pricing options available to suit every budget.

Services from Outbound Call Centers

We provide a full range of outbound call center services in addition to our inbound services. We can handle telemarketing campaigns, conduct B2B prospecting, and schedule B2B appointments to fill your calendar with sales meetings. We can conduct market research and surveys, win-back campaigns, reminder calls, and customer service outsourcing.

Call center services that are shared

Leading provider of outsourced call center services is Virtual Helper. Also, your outsourcing expenses are low thanks to our common agent pool. Give your customers access to 24/7 call center services with sales and service support without the stress of lengthy hold times or unskilled operators starting at roughly $1 per day. In order for callers to believe they are speaking to your company rather than a contact center, we will collaborate with you to develop the ideal call center script.

Connect to clients via any available channel.

By interacting with your consumers through their preferred channel, you can provide a first-rate customer experience. With the managed live chat, email, and text response services offered by call centers, you can offer customers the multi-channel accessibility they require along with the superior care they will value.

Agents in a dedicated call center

Our virtual call center agent programs for both inbound and outbound calls combine excellent customer service with individualized training to guarantee that your brand and culture are represented as you intend. You have complete control over customer communication with a tailored hiring strategy based on your requirements.

Almost 5,000 businesses rely on us

Many businesses entrust their brand, their clients, and their reputation to our US-based call center services. To ensure that we're providing a higher level of customer service, we take the time to understand your needs and your particular culture. We have the expertise and the technology to meet your demands, with clients in industries ranging from healthcare to retail.

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