Customer Support

Log in or contact your agent for answers

Log in to pay your bill, get policy docs, and even file a claim

It's simple to get started online – select from one of your quick actions to begin.

Don't have an online account? It only takes a few minutes to sign up, log in, and manage your Safeco policy online.

Create your account

Download the Safeco mobile app – it's the easiest way to manage your policy

Take your Safeco insurance policy wherever you go, so you can:

When your independent agent is your best customer resource

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Address change

Updating your mailing address or policy address.

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Managing drivers and vehicles

Adding or deleting vehicles or drivers on your auto policy.

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Updating your deductible

Changing your deductible or policy limits.

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Billing updates

Setting a billing date and frequency, or enrolling in automatic payments.

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Questions about your premium

Looking into why your rate/bill has increased.

Frequently asked questions

Looking for answers, or need to get in touch? Select from the below for all your customer support needs.

How to file a claim

Did you know that you can now file your auto and home claims online?

The online claims process is fast, simple, and convenient. We'll walk you through to ensure every step along the way is captured, and you can make updates to the information you give us at any time. Then you can easily manage your claim and track its progress in your online account after you've filed.

File a claim

You can also get in touch with your agent to file, or call us at 1-800-332-3226.

If you need to file a glass claim, you can submit your glass claim here.

How to manage your online account

As a Safeco customer, you have the flexibility and convenience of managing your account online. Simply log in to get started.

Don't have an online account yet? Create one here.

Need eSign help? Policy documents that require your e-signature through Safeco eSign can be completed within your online account. Your local independent Safeco agent can create an account for you, or you can register here. If you already have an account, log in to eSign your documents.

Resources

Insurance agents

Languages

Roadside assistance

File a claim

© 2024 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. This website provides a simplified description of coverage. Nothing stated herein creates a contract. All statements made are subject to the provisions, exclusions, conditions and limitations of the applicable insurance policy. Please refer to actual policy forms for complete details regarding the coverage discussed. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.