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Reviews, Sales, and Service Ratings for AXA Assistance USA

0.1% (102) negative reviews to sales Average on Squaremouth is 0.2%

Customer Reviews for AXA Assistance USA

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Easy to purchase policy. Did not need to file claim so I can't give review of claims process.

Even though I have a verification letter from the airline itemizing what I paid and what they refunded, AXA is still requesting my credit card statements detailing the expense. Very time consuming at a time when I’m dealing with a husband undergoing open heart surgery.

I have sent them receipts 3 times in one of my travel providers. It’s like they don’t read all the attachments.

I am owed about $6000 and I’m concerned at this point that they are looking for reasons not to pay out by burdening me with repeat and unnecessary requests.

Time will tell.

Review Updated: 06/13/2024

They will ask for itineraries and receipts from everything claimed, as well as credit card statements showing payment. A letter from the airline detailing how much you paid them and how much is not refundable is not enough. Make sure you keep credit card statements, confirmation emails or statements from all providers that you might need to file a claim for. We were reimbursed the full amount of the loss but it took several weeks to get everything together, exchange several emails, and then get the check. The key is to save everything ahead of time just in case. No hassles.

I was very pleased with the claim process and response time. Was apprehensive that the claim process would take longer but everything was handled quickly and professionally. I was pleasantly surprised.

My claim was paid in full. It took 5 months from beginning to end, which seemed excessive. Also I had to contact my state attorney general, who sent a letter, before AXA finally paid. Not sure if I will use AXA’s services again.

Called to change date of departure, the person I spoke with was very nice and agreeable.

Total waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.

prompt and courteous.

Had to cancel our trip and get a credit for insurance for some future trip- handled competently.

I sent an email message to AXA Assistance about breaking my ankle in Portugal while I was on vacation. I asked them what they needed for documentation, and where I should mail the information. I am upset that they haven't responded. Sincerely, Barbara Dietrich

I would like to know how to send you the medical bills charging me during the trip as proof for claim! Thanks.

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