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Reviews, Sales, and Service Ratings for AXA Assistance USA

0.1% (101) negative reviews to sales Average on Squaremouth is 0.2%

Customer Reviews for AXA Assistance USA

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Total waste of money. AXA keeps asking for stuff that it's not applicable to the claim. Their strategy is to keep asking for information until you give up. Will never purchase trip insurance again.

prompt and courteous.

Had to cancel our trip and get a credit for insurance for some future trip- handled competently.

I sent an email message to AXA Assistance about breaking my ankle in Portugal while I was on vacation. I asked them what they needed for documentation, and where I should mail the information. I am upset that they haven't responded. Sincerely, Barbara Dietrich

I would like to know how to send you the medical bills charging me during the trip as proof for claim! Thanks.

The Customer Service was Really Good !

The claim process requires a lot of details and documentation, so be sure to keep good records of expenses and medical reports in one organized folder. It was clear and somewhat expedite. The only negative is the lack of transparency for the itemization of exactly which expenses were reimbursed. You receive a final email with the reimbursement payment total. The electronic payment process is super easy and fast and modern to allow Zelle payments in the same day. Thank you.

I had an unfortunate mandatory court appearance that prevented me from taking the trip that was planned. I contacted AXA and though I did eventually get some money back, the way it was handled was pretty awful. I'll be sure to use a different provider in the future.

Great service and quick response time!

Their support isn't great. It takes a few days just to get a receipt of email and took over a week to get a claim form back from them.

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