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COVID-19 FAQs

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Insurance Questions and Answers on COVID-19

Is the OID open?

Yes, the OID offices in Oklahoma City and Tulsa are open to the public.  The OID is following local and federal CDC guidelines related to COVID-19.

I'm experiencing difficulties with my insurance carrier. What should I do?

Please contact our Consumer Assistance Team at 800-522-0071.

Will my health plan cover testing?

Yes.  Health plans are required to cover COVID-19 diagnostic testing without cost-sharing, prior authorization or other medical management requirements.  Contact your insurance company and your primary care provider if you have questions about receiving a test.

I don't want to go into a doctor’s office. What other options will my health plan pay for?

Because of advances in tele-health medicine you have the option to have a virtual office visit with your physician.  You should contact the physician’s office to make arrangements for the visit just as you would for an in-office visit.  Tele-health visits may be subject to a co-pay or other cost sharing provision.  If you are seeking a COVID-19 diagnostic test contact your physician who will direct you to a point-of-care testing site. You can also contact your county health department for testing locations and requirements.

Can I refill my prescriptions early to keep extra on hand?

Keeping extra medication on hand, for example a 90 day supply, is dependent upon your benefit plan.  In most cases, with the approval of your physician, a prescription for a 90 day supply can be written and will need to conform to network requirements (preferred or mail order).

Will travel insurance cover me if my plans change because of COVID-19?

Most standard travel insurance does not cover losses caused by an epidemic or pandemic. If you purchased the CFAR policy, you may be covered for a portion of your trip cost. Contact your cruise line, airline or tour provider to see if any refund is offered by them first.

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