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Have peace of mind if your trip takes a little detour.

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Travel with MEDOC®

Learn more about how COVID-19 can impact your travel insurance coverage below.

COVID-19 Updates

Insurance that’s ready when you are

MEDOC® and me

We make travelling simple with one annual insurance plan: MEDOC®Travel Insurance. So even for those last-minute getaways, you’ll already have one thing packed and ready to go.

Why travel insurance is worth it

The more you invest in a trip, the more important insurance becomes. With MEDOC® Travel Insurance, you have peace of mind if your trip takes a little detour. Consider it a safety blanket, knowing that you have someone with experience looking after you, even in situations you may not have planned for. So, in the event of flight delays or lost baggage—it’s nice to know that you’re in good hands, especially abroad.

Flexibility when you need it

Need to make updates to your travel insurance? You can downgrade your plan or change your supplemental trip dates at your convenience with our online form.

Your MEDOC® Travel Insurance includes:

Coverage for an unlimited number of trips throughout the policy year1.

Insurance that can be purchased no matter your age or health status2.

Trip cancellation, interruption and delay insurance3 for multiple trips throughout the policy year.

Emergency medical coverage, including for COVID-19 related medical emergencies4.

Emergency relief for certain accidental dental injuries.

This benefit can help cover eligible expenses to transport your car back home, if you‘re unable to because of a medical emergency.

Travelling with your favourite furry friend? If your trip is interrupted or if we return you to Canada, this benefit can help cover the cost of returning your cat or dog home.

You'll also get

Baggage Protection

This benefit covers loss, theft or damage to your baggage; or reimbursement for necessities you need to buy if your baggage is delayed.

Extended Travel

Staying longer? We offer a Supplemental Plan for extended travel outside of Canada. This gives you coverage for a single, longer trip outside of Canada; on top of other shorter trips you take during the policy year.

Family Coverage

We offer an additional coverage option for your eligible dependent children, even when they’re travelling on their own.

Emergency assistance when you need it

Whether you have an emergency or just some questions, the multi-lingual MEDOC® Claims Assistance Centre is available to you 24/7. They’ll be ready to direct you to the nearest medical provider or assist with your claim.

In the event of an emergency, check your ID card, policy booklet or our claims page to find the right number, and contact the MEDOC® Claims Assistance Centre immediately.

Travel insurance that really soars

If your group is a Johnson sponsored group, there’s one more great benefit—flexible, affordable travel insurance.

MEDOC® Travel Insurance is available to members of our sponsored affinity groups at a special member rate. Find out if you’re a Johnson group member & get insured today!

Get Travel Insurance

Have questions? We’re here to answer them

Coverage can be purchased regardless of health status. Our policy provides coverage for pre-existing medical conditions as long as the stability requirement, where applicable, is met prior to booking your trip for trip cancellation, or prior to your date of departure for emergency medical coverage and trip interruption and delay. In most cases, MEDOC® Travel Insurance requires 90 days of stability for pre-existing medical conditions. For additional information about the stability requirement specific to your policy, please speak to one of our agents.

Stable means any medical condition or related condition (including any heart condition and/or lung condition), other than a minor ailment, for which all of the following statements are true:

With MEDOC®, you don’t have to worry about not qualifying for coverage because you’ve reached a certain age . If you are concerned about your coverage in relation to your age, do not hesitate to contact us by phone at 1.866.606.3362 or by email at [email protected]

Yes, you can extend your coverage after the date of departure from your province of residence. You must contact us prior to your coverage lapsing and one of our agents will be able to assist you. Please note that there may be a premium adjustment. In case you have already experienced a claim during your trip or believe you have reason to submit a claim, please allow at least 3 business days prior to your coverage lapsing, as your file will need to be reviewed and approval received, prior to an extension request being granted.3

Base plan means your annual multi-trip coverage. It provides coverage for an unlimited number of trips outside your province or territory of residence, as long as each individual trip does not exceed the allowed number of consecutive days outside Canada or your province of residence as indicated in your policy. You do not need to advise us of exact trip dates, however proof of departure from your province or territory of residence is required should a claim occur.

The supplemental plan includes the base plan, but also provides coverage for a longer, single trip outside of Canada or your province of residence, that is not permitted under the base plan. You are required to provide a departure and a return date for your trip, and coverage is only available up to the maximum number of days allowed under your province or territory's health insurance plan.

We want you to know that we’re still here to support you!

Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.

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Johnson Insurance is a trade name of Johnson Inc. (“JI”), a licensed insurance intermediary, and operates as Johnson Insurance Services in British Columbia and Johnson Inc. in Manitoba.

Visit Johnson Insurance - Quebec for products available in QC.

MEDOC® is a Registered Trademark of JI. This insurance product is administered by JI and underwritten by SSQ Insurance Company Inc. (“SSQ”) for Quarter Century Club members and otherwise underwritten by Royal & Sun Alliance Insurance Company of Canada (“RSA”). Valid provincial or territorial health plan coverage required. Travel Assistance provided by AXA Assistance for policies underwritten by SSQ and provided by Global Excel Management Inc. for policies underwritten by RSA. The eligibility requirements, terms, conditions, limitations and exclusions which apply to the described coverage are as set out in the policy. Policy wordings prevail. JI and RSA share common ownership. Call 1.866.606.3362 for details. MEDOC® Travel Insurance is not offered in Nunavut.

Certain conditions, limitations and exclusions apply. The basic coverage summary is provided to you for informational purposes only. Your insurance contract will prevail at all times; please consult it for a complete description of coverage and exclusions.

1 Maximum trip duration of 17, 35 or 40 days may apply, for trips either outside of Canada or your province of residence, see confirmation of coverage for details.

2 A 90-day stability clause may apply to pre-existing medical conditions. Please refer to your policy for details. Additional restrictions may apply.

3 Coverage for Trip Cancellation begins the day of booking your trip provided your insurance is in effect. Some policies may also cover trips booked within 5 days of purchase, where no cancellation penalties have been charged, or otherwise start coverage on the day insurance premium is paid and the policy is issued. See policy for details.

4 If you have had a claim or have reason to believe you will submit a claim, your request to extend may be declined or may exclude coverage for a pre-existing medical condition.

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You may be part of a group and not even know it!

When in doubt, search by group name, including universities and colleges you’ve previously attended. Try your employer, professional or retiree association, college, university, alumni, union or credit union. (example: Ontario Nurses Association)

Alternatively, you may have been provided with a group code (example: RT or 21).

Can’t find your group? Chat with a representative or call 1.888.777.1057

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Please enter your group name or group code.

I understand that the provided quote is an estimate, and that my eligibility for insurance is dependent on my membership to a Johnson group.

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© 2024 Johnson Inc. A member of Intact Financial Corporation. Johnson Insurance is a trade name of Johnson Inc. and operates as Johnson Insurance Services in British Columbia and Johnson Inc. in Manitoba.

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