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BSB 650 000

Travel insurance

Important information about travel insurance

Embarking on your next trip is exciting

While you hope the unexpected does not happen, it is best to be prepared.

Buying travel insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*. We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care you need.

Heading overseas? Don't forget to pack your travel insurance.

Epidemics and pandemics

Travel has changed dramatically since COVID-19 became a worldwide pandemic. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means the insurer does not cover claims that arise from, or are related to, an epidemic or pandemic.

However, Newcastle Permanent Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19. Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.

If a COVID-19 border closure or mandatory quarantine period prevents you from travelling or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for terms and conditions.

Make sure you stay up to date and comply with travel information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT) Smartraveller website, World Health Organisation (WHO), and Department of Home Affairs.

In addition to visas, COVID-19 testing, and proof of vaccination requirements, many countries now have compulsory insurance and medical cover proof conditions. Prior to travelling, check with the nearest embassy, consulate or immigration department of your destination.

Always consult the Smartraveller website prior to any travel.

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Plans

Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans.
The below is only a summary.

This Domestic plan offers cover for a single trip within Australia. It is designed to cover personal liability, luggage, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow , Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, and unexpected trip cancellation*.

This Comprehensive Plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow , Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

This Multi-Trip Plan offers cover for multiple trips within a 12-month period. Each individual trip can be up to 15, 30 or 45 days in duration. For overseas trips, it offers all the benefits of the Comprehensive Plan; and for domestic trips, it offers all the benefits of the Domestic Plan. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.

Cover types

Depending on the plan you choose, Newcastle Permanent Travel Insurance will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you.
These are summaries only.

Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.*

Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.*

Covers you, your spouse or partner, and your dependents named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.*

Optional cover

For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans*. These are summaries only.

Going to the snow? You may be eligible to add a Snow Pack that is designed to cover snow sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*.

Going sea or ocean cruising? Add a Cruise Pack, which is designed to cover medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*.

Doing adventure activities? You may be eligible to add an Adventure Pack to your plan that is designed to cover a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*.

Taking higher-value items? To increase the item limit for higher-value items, add Increased Item Limits Cover to your plan, so your item may be covered for a higher value, should it be stolen, lost or damaged*.

Contact us

Customer support If you have any questions or need to make changes to your travel insurance policy, call or email us.

Claims  To make a new claim or to check the status of an existing claim, head to the claims portal.

24/7 emergency assistance Call emergency services immediately if your condition is life threatening.

Call us as soon as you can on:

Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.

Travel articles

*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.

Our BSB 650 000

©Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd ACN 087 651 992 Australian Financial Services Licence/Australian credit licence 238273

General Advice Warning: Any general advice on this website (including via webchat) has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on the advice, you should consider its appropriateness (having regard to your personal circumstances). Before deciding to acquire a financial product from us, you should also consider the relevant Terms and Conditions or Product Disclosure Statement.

We acknowledge the Traditional Custodians of the lands, waterways and skies across Australia. We pay our respects to Elders past, present and emerging.

First nations peoples are respectfully advised this website may contain images, names or stories of people who have passed away. Read our Reconciliation Action Plan here.

Authenticity, is an artwork commissioned by Newcastle Permanent created by Wiradjuri woman and artist Maree Bisby.