tag manager container

Office of Risk Management

International Travel Insurance and Assistance Services

Announcements

Useful Information: 

12/1/22 On Call Presentation

Travel Advisement

Extreme caution should be used if considering any travel to Ukraine, Russia, and regional neighbors (Moldova, Poland, Slovakia, Hungary, Romania, Lithuania, Latvia, and Estonia) until further notice. Any such travel would need to be reviewed and approved by the International Travel Oversight Committee. The State Department has currently issued advisements against travel to a number of countries including Russia, North Caucasus, and Crimea. US citizens should be aware that US credit and debit cards no longer work in Russia and options to provide routine or emergency services to US citizens in Russia are severely limited.

LSU has partnered with On Call International to best assist LSU and its global travelers with managing international risks and emergencies.

Key features of the program:

Insurance for faculty, staff and approved Guest travelers is provided at no cost to the department. Insurance for students is paid by the student through their group program. Risk Management will contact departments with registered student travel at the end of each fiscal year to make arrangements for payment.

Register trips with On Call:

✓ If your trip was booked using LSU’s preferred travel management company, Christopherson Business Travel (CBT) - no action is needed, your trip information was provided to On Call and you will be automatically registered 

✓ If you are traveling on an Academic Programs Abroad (APA) trip - no action is needed, your trip information was provided to On Call and you are registered

✓ If you fall outside the categories above, forward your trip confirmation email or itinerary and below information to trips@oncallinternational.com  and travel-insurance@lsu.edu 

✓ If you are traveling with a group and prefer to register via bulk upload, create an Excel spreadsheet with columns detailing the following information for each traveler to be sent to trips@oncallinternational.com and travel-insurance@lsu.edu : 

Upon receipt by On Call of your trip details, the following will occur:

Before you depart…

Before traveling abroad, ensure you have the On Call plan information and contact information in the easiest place to reference it – on your phone. You can do this with a simple 2-step process without needing to login to anything or sharing any personal information:  

In addition to utilizing On Call International, travelers are encouraged to register with the the State Department's Smart Traveler Enrollment Program (STEP). Once registered you will automatically receive the most current information the State Department compiles about the country where you will be traveling.

You can make a collect call, send an email, live chat or text On Call from anywhere in the world 24 hours day to request assistance. If you need medical care, encounter a travel problem, suffer a medical emergency, or are impacted by security crisis anywhere in the world, contact On Call.

If there is a critical incident alert issued for your reported location, LSU Risk Management  will be automatically notified and will reach out to your department.  Dependent upon the nature of the incident, you may receive a text, email, and/or a notification from the App (if you’ve configured it), with a communication requesting for you to check in and acknowledge whether you are safe, or require assistance. These messages are generated by LSU or the On Call International Global Security Team. It is important to acknowledge the message as soon as possible so LSU and On Call can prioritize where help is needed and coordinate a quick and efficient response. 

If you need Medical, Security or Travel assistance, regardless of the nature or severity of your situation, contact On Call 24 hours a day:

Call collect from anywhere in the world*: +1 603-328-6396

Call toll-free US / Canada: 1-833-425-5104

24/7 Live Chat: www.oncallinternational.com/chat/direct   

Email: mail@oncallinternational.com

Text Only: +1 844-302-5131

LSU monitors US State Department travel advisories. To mitigate the risk associated with travel to high risk regions, the university requires that all travel to countries and/or regions for which the U.S. Department of State has issued a travel advisory to be reviewed and approved by the International Travel Oversight Committee (ITOC). Detailed information on the university’s policy on travel to high risk areas can be found in FASOP AS-18.

Any travel intentions to regions or countries with U.S. Department of State advisory level of 3 or 4 must include separate approval request to ITOC.

The request forms are:

AS295 - Request for Travel to Restricted Regions for Individual Travelers (students or faculty) AS296 – Request for Travel to Restricted Regions for Student Study Trips AS297 – Faculty and Staff Emergency Contact Form  

If more assistance is needed please email Zelena Williams at travel-insurance@lsu.edu.

Resources

ON CALL INTERNATIONAL INSURANCE COVERAGE POLICY

ON CALL INTERNATIONAL ID CARD AND PLAN SUMMARY

On Call International Pre-Departure Resources

Louisiana State University Baton Rouge, Louisiana 70803 Website Feedback Report ADA Accessibility Concerns Accessibility Statement Non-Discrimination Notice Our Commitment to Engagement Privacy Statement

Office of Risk Management

310 LSU Student Union Baton Rouge, LA 70803 Telephone: 225-578-3283 Fax: 225-578-4329

Copyright © Louisiana State University . All Rights Reserved.