Insurance for Individuals & Families

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8:00 a.m. - 8:00 p.m. ET, F

9:00 a.m. - 5:30 p.m. ET, Sat

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Excellent customer service through effective communication with our clients – it’s who we are.

We’re committed to answering your questions quickly. Whether you’re a health insurance shopper, current customer, or broker, we can help you find the information you need.

Need quick answers?

If you are already a member, check out the member website for your plan. Many common questions have quick answers available.

Looking to email us?

We care about your privacy, so we use Secure Message. Log into your member website (uhone4me.com or myuhone.com) to send and receive secure messages with our customer service team. Not sure which website to use? Go here.

If you are a provider, please visit our provider portal. 

Need insurance?

We know buying insurance can be overwhelming – let us help. Our licensed insurance agents have the expertise you need to customize an insurance solution that meets your needs and your budget.

Note: If you want to apply for health insurance and have already been helped by an independent insurance broker, please contact that person directly.

Hours

Monday – Thursday 8:00 a.m. – 10:00 p.m. ET

Friday 8:00 a.m. – 8:00 p.m. ET

Saturday 9:00 a.m. – 5:30 p.m. ET

Medicare Hours

Monday – Friday 8:00 a.m. – 8:00 p.m. ET

Brokers

Call broker services if you are a health insurance broker or to get help finding a local health insurance broker.

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Hours

Monday – Thursday 8:00 a.m. – 6:00 p.m. ET

Friday 9:00 a.m. – 5:00 p.m. ET

Already a member?

Please note, we are currently experiencing high call volume. Our member website for your plan may be able to help. Select the “Member websites” button above to go to the member resources page and find the website that supports your plan.

If you're looking for product support online, the member resources page has links to member websites for many of the products available on uhone.com. Once registered on the member website, you can:

If you still have questions, call 1-800-657-8205 during our customer service hours. Trained customer service professionals are ready to answer your questions and help you meet your needs.

Hours

Monday – Friday 8:00 a.m. – 6:00 p.m. ET

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Our automated phone service may have the answers to your top questions - with no waiting!

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Disclaimers

Product availability varies by state.

No individual applying for health coverage through the individual Marketplace will be discouraged from applying for benefits, turned down for coverage, or charged more premium because of health status, medical condition, mental illness claims experience, medical history, genetic information or health disability. In addition, no individual will be denied coverage based on race, color, religion, national origin, sex, sexual orientation, marital status, personal appearance, political affiliation or source of income. References to UnitedHealthcare pertain to each individual company or other UnitedHealthcare affiliated companies. Dental and Vision products are administrated by related companies. Each company is a separate entity and is not responsible for another's financial or contractual obligations. Administrative services are provided by United HealthCare Services, Inc. Products and services offered are underwritten by Golden Rule Insurance Company, Oxford Health Insurance, Inc., UnitedHealthcare Life Insurance Company and UnitedHealthcare Insurance Company. In New Mexico, products and services offered are only underwritten by Golden Rule Insurance Company.

This policy has exclusions, limitations, reduction of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, call or write your insurance agent or the company.

All products require separate applications. Separate policies or certificates are issued. Golden Rule Short Term Medical plans are medically underwritten and subject to preexisting condition limitations. Related insurance products offered by either company may be medically underwritten – see the product brochures and applications. HealthiestYou by Teladoc Health is not insurance and is not associated with any other insurance product for which you are applying. HealthiestYou by Teladoc Health and UnitedHealthcare are not affiliated and each entity is responsible for its own contractual and financial obligations. Travel Health Insurance, Property & Casualty, Final Expense Whole Life Insurance and Pet Insurance are underwritten by different companies that are not related to the UnitedHealthcare family of companies.

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