Car Insurance claims

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How does it work?

How does it work?

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Make a claim at any time

We finalised 163,538 Comprehensive Car Insurance claims in 2023 to help keep you moving

Frequently asked questions

An excess is the amount you'll need to contribute towards a claim.  All applicable excesses for Allianz Comprehensive or Third Party Property Damage Car Insurance are shown in your policy documentation. Where you or the driver of your car are involved in an accident and are deemed to be not at fault and you can provide us with the responsible party’s details, you may not have to pay an excess. Refer to your PDS for more information.

Our claims team will always advise you when you'll need to pay an excess and how it can be paid. If you're unsure about your claim, or have any queries about our claims process, contact our claims team on 13 10 13.

If you have Allianz Comprehensive Car Insurance and your car is repairable, you can choose your own repairer, or you can use one of our selected repairers1. We may authorise repairs, pay you reasonable repair costs or the car's agreed value, or replace your new car where policy conditions are met.

For help finding a repairer, start your claim online, or call us on 13 10 13 and one of our friendly claims service consultants will take you through the claims process.

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*Conditions apply

Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.