Car Insurance

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Tools & Information

Home Insurance

Cover options

Tools & Information

Life Insurance

Get 10% of your first year’s premium back after 12 months.

Cover options

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Funeral Insurance

Get 10% of your first year’s premium back after 12 months.

Tools & Information

Income Protection Insurance

Get 10% of your first year’s premium back after 12 months.

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Health Insurance

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Pet Insurance

Get 10% of your first year’s premium back after 12 months.

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Travel Insurance

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Landlords Insurance

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General Q&A

Important note:

The following questions are to be used as a reference guide only and do not substitute or replace your insurance contract, the PDS or Certificate of Insurance.

How do I change my details on my home and/or contents insurance policy?

If you have moved, need to increase your sum insured, or advise us of any other changes to your details, then please call us on 13 19 48. We don’t charge any administration fees to make these changes.

Please keep in mind that your home or contents insurance premium may go up or down, depending on the change you need to make.

You can also login to your Home Insurance Account to:

I have lost my home and/or contents insurance documents, how do I get replacement documents?

If you’ve lost your home Certificate of Insurance or Product Disclosure Statement, simply call us on 13 19 48, and we’ll email, fax or post copies of your documents to you. You can also download the Product Disclosure Statement directly from our web site, or a copy of your Certificate of Insurance by logging into your Home Insurance Account.

My financier needs a Certificate of Currency, what do I do?

If your financier needs a copy of your Certificate of Currency, call us on 13 19 48, and we’ll arrange to email or post a copy to them. Please have your financier’s contact details ready when you call.

What information will I need to get a home and/or contents insurance quote?

Learn about what information you will need to provide for a quote with our Home Insurance Quote Guide.

What is Strata Title?

Strata Title is a title based on dividing the site into lots with separate titles. The most common application of Strata Title is for units; but it is also used for complexes with a number of duplexes and villas.

Can I get building insurance if my home is under Strata Title?

We cannot normally insure your home if it has a Strata Title and is insured under a body corporate. However, there may be some instances where we can offer building insurance for Strata Title properties. If you are unsure, please call us on 13 19 48 to discuss with us. We can offer contents insurance to cover the fixtures and fittings that aren’t covered by the body corporate’s insurance.

What does Heritage Listed mean?

Heritage listing provides formal recognition by your local council or the State Government that a place has heritage significance and that the community wants to keep it for future generations.

What insurance should I get if I am a tenant?

When you are renting or are a tenant, make sure that you get the right cover for your possessions while you live in someone else’s property. Contents Insurance is the perfect insurance for tenants, as it can help you get your life back to normal as soon as possible after an unfortunate event.

Real Contents Insurance protects against theft, fire, earthquakes, lightning, storms, vandalism, bursting of water pipes, and more, all at an affordable price. Best of all, it comes with a 24/7 claims service that’s based in Australia and flexible payment options.

I’ve divorced/separated from my partner. Who is listed on my insurance?

If you have divorced, or separated from a partner listed on your home and contents insurance documents, please call us on 13 19 48. As each situation is different, we can discuss your needs confidentially over the phone, and make any necessary changes to your policy.

What should I do if I move?

If you move, you need to call 13 19 48 to tell us the details of your new home. When you call us, please have the following information handy:

Please be aware that because your premium is based on your location, as well as the specific details of your house, the premium may change when you move.

Do you offer cover notes?

No, we do not offer cover notes for home, contents or landlord’s insurance.

Are any of my personal details ‘sold’ or disclosed to any other 3rd parties?

Hollard and Real Insurance have a Privacy Collection Notice which complies with relevant Australian Privacy Law and details how we treat your personal information. This information is also available in our Product Disclosure Statement.

Call us on

1300 620 269 1300 620 269

All product information displayed on this website is subject to policy terms and conditions (including eligibility criteria, exclusions and limitations).

Your use of this website is subject to the website Terms of Use. Any advice provided is general only and does not consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) to ensure the product is right for you. A copy of each PDS, FSG and TMD is available on this website or by contacting us.

All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, limits and exclusions apply. Sub limits may apply.

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